Terms & Conditions

• Cleaning Service Policies

Payment Terms

• No deposit is required prior to cleaning.
• Invoices are sent within 24 hours of service completion.
• Payment is due within seven (7) days of the invoice date.
  • For recurring clients: your previous payment MUST be processed prior to your subsequent cleaning 
• Accepted payment methods:
  • E-transfer (to info@wpglocalcleaners.ca)
  • Credit/debit card via Square
  • Cheques by mail (in select cases)

Arrival Time:

• Due to variability in cleaning times & road conditions, our booking times are estimates only
• Please allow your cleaner a grace period of 30 minutes before or after your scheduled time before contacting us or your cleaner directly 

Cancellations

• Regular clients may cancel a scheduled cleaning with no fee with at least 48 hours notice.
• If more than one consecutive cleaning is canceled, a 50% charge of the estimated cost will apply to each missed service.
• Clients who cancel more than once with less than 24 hours' notice will be required to pay a non-refundable 50% deposit before rebooking.

Rescheduling

• Clients must provide a minimum of 48 hours notice to reschedule a cleaning.
• Rescheduling with less than 48 hours' notice will be treated the same as a cancellation and subject to the cancellation policy above.
• If your scheduled cleaner is not available to work the day of your booking (either due to illness or other reasons) we will do our best to send a substitute. If no one is available, we will rebook you as so as possible according to our team's availability. 

Walkthroughs & Estimates

• Walkthroughs are offered to all new regular/recurring clients whenever possible to customize a checklist tailored to your home and preferences.
• Estimates are based on both the size of your home and the scope of tasks included on your personalized checklist.
• Although we do our best to provide the most accurate estimates possible, we do not guarantee that the entire checklist be completed within the time frame.
• For one-time cleanings if a walkthrough cannot be completed, we ask for photos to be provided of the space to verify the condition of the home.
• WPG Local Cleaners reserves the right to alter costs at any time, you will be notified of any changes prior to your cleaning. 

Cleaning Scope & Timeframes

• Our cleaners will follow your customized checklist and strive to complete all tasks within the estimated time frame.
• Tasks considered extras (e.g., baseboards, oven interior, fridge interior) or those lower on your priority list may only be completed if time permits.
• If your cleaner needs to go more than 30 minutes beyond the estimated time, we will notify you.
• If we fail to notify you, you will not be charged for more than 30 minutes of additional time.

Client Responsibilities

• Pets must be secured or kept in a separate area during cleanings unless the cleaner has explicitly given permission otherwise.
• Clients must provide clear instructions for entering and exiting the homeeither during the initial walkthrough or at least 48 hours before the scheduled service.

Satisfaction Guarantee

• If you are unsatisfied with a cleaning, please contact us within 24 hours of your cleaning or you will be responsible you full payment of the invoice without intervention
• We will do our best to send someone to address any missed areas, whenever available.
• If we are unable to return, a note will be added to your next cleaning (if applicable) to ensure those areas are prioritized.

Access to Property

• If our staff cannot access the property and has not been given reasonable instructions to do so, we will wait up to 15 minutes from the scheduled time.
• After that, the visit will be considered a late cancellation and a fee of 50% of the estimated service cost will apply.

Health & Safety

• For the safety of our staff, we do not clean hazardous materials such as mold, human or animal waste, biohazards, infestations, or anything posing a health risk.
• If unsafe conditions are found, the cleaner has the right to refuse service, and a partial or full charge may still apply.

Supplies & Equipment

• Winnipeg Local Cleaners offers to provide all standard cleaning supplies and equipment.
• Cleaners may also bring their own supplies.
• Clients may request the use of their own products; however, notice must be given at least 48 hours before the scheduled cleaning.
• Please note: We are not liable for any damage caused by client-provided or cleaner-provided products.

Damage & Breakage Policy

• While we take every precaution to treat your home with care, accidents can occasionally happen.
• Any damage or breakage should be reported to us within 24 hours of the service.
• We will assess the situation fairly and may offer compensation or repairs at our discretion.

Tipping:

• Tipping your cleaner is encouraged but not required! 100% of any Tip left by the client will be provided to the cleaner assigned to your service.

Cleaners

• WPG Local Cleaners works with trusted, subcontractors who are trained to uphold our service standards
• While they operate independently, all subcontractors are expected to follow our policies and provide a consistent client experience
• Clients of WPG Local Cleaners agree not to solicit or hire any of our subcontracted cleaners for independent work outside of our business relationship for a period of 12 months following their last service